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FAQs

Frequently asked questions

RETURNS & REFUND POLICY

Return's - Exchanges & Refunds are accepted
up-to 14 days from when the parcel has been signed for. Please make sure
you accept these terms prior to ordering.

To return an item; it must be returned within 14 days, in its
original unused, and unwashed condition & it must be returned with
tags and packaging. Please kindly add a note with your return
whether you would like a size or product exchange or alternatively a
refund.

Sale item's can be returned for an exchange or store credit only.

Damages and issues.
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exchanges        
The fastest way to ensure you
get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or
credit card company to process and post the refund too.

Privacy Policy

Customer commitment to data protection and privacy.

Protecting personal data and your privacy is high importance to Double Crossed.

Principles

Double Crossed manifests its commitment to privacy and data protection by embracing the following principles.

We use personal data lawfully, fairly and in a transparent manner.
We collect no more personal data than necessary, and only for a legitimate purpose.
We retain no more data than necessary or for a longer period than needed.
We protect personal data with appropriate security measures.

About this Privacy Notice

This Privacy Notice intends to establish a clear, concise and
transparent communication on the collection, use, processing, storing
etc. of personal data relating to customers of Double Crossed.

Within the meaning of this Privacy Notice “customer of Double
Crossed” means a former, current and potential customer or user of a
product or service offered by a Double Crossed affiliate and brand, a
visitor to one of our official websites or stores, a member of a loyalty
program or community.

Who is responsible for processing of your personal data?

Double Crossed is primarily responsible for the
processing of personal data within the scope of this Privacy Notice.
Under certain circumstances the responsibility for data protection and
your privacy is shared with one or several other legal entities, either
being an Double Crossed affiliate or a third party.

Under each specific section of this Privacy Notice you will be
informed about who is responsible for processing your personal data, the
allocation of responsibilities and the modalities for the execution of
rights.

 

The named Double Crossed controller(s) above are throughout this Privacy Notice individually or collectively referred to as “Double Crossed”, “we” or “us”.

Where do we store your data?

The personal data that we collect from you is generally stored within
a country of the European Union or the European Economic Area
(“EU/EEA”) but may also, whenever necessary, be transferred to and
processed in a country outside of the EU/EEA. Any such transfer of your
personal data will be carried out in compliance with applicable laws and
without undermining your statutory rights.

From time to time we may transfer personal data from the EU/EEA to a
third country not being approved by European commission as a safe
country for such transfer (adequacy decision). Whenever applicable
Double Crossed will use Standard Contractual Clauses to ensure an
equivalent level of protection as granted within the EU/EEA or other
lawful grounds for transfer.

Who has access to your data?

Your personal data is available and accessible only by those who need
the data to accomplish the intended processing purpose. To the extent
necessary, your personal data may be shared between the companies and Double Crossed,
with suppliers, sub-contractors and independent third-parties (acting
as processors and sub-processors) carrying out certain tasks on Double Crossed's behalf.

What is the legal ground for processing?

Double Crossed is not allowed to collect, process, use,
store etc. personal data without a valid legal ground. Lawfulness may be
derived from your consent, by contract, statutory obligations or from
our legitimate interest as a business. For each specific purpose of
processing of personal data, we will inform you about which legal ground
that will apply, what rights you are entitled to exercise, whether the
provision of personal data is statutory or required to enter a contract
and whether it is an obligation to provide the personal data and
possible consequences if you choose not to.

What are your rights?

Right to access:
You have the right to request information about
the personal data we hold on you at any time. Please contact Customer
Service and we will provide you with your personal data via e-mail.

Right to portability:
Whenever Double Crossed
processes your personal data, by automated means based on your consent
or based on an agreement, you have the right to get a copy of your data
transferred to you or to another party. This only includes the personal
data you have submitted to us.

Right to rectification:
You have the right to request
rectification of your personal data if the information is incorrect,
including the right to have incomplete personal data completed.

If you have an account, you can edit your personal data under your account pages.

Right to erasure:
You have the right to erase any personal data processed by Double Crossed at any time except for the following situations:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with Double Crossed, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Double Crossed’s legitimate interest. Double Crossed
will not continue to process the personal data unless we can
demonstrate legitimate grounds for the process which overrides your
interest and rights or due to legal claims.

Right to restriction:
You have the right to request that Double Crossed restricts the process of your personal data under the following circumstances:

* if you object to a processing based Double Crossed’s legitimate interest, Double Crossed shall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, Double Crossed must restrict all processing of such data pending the verification of the accuracy of the personal data.
*
if the processing is unlawful you can oppose the erasure of personal
data and instead request the restriction of the use of your personal
data instead
* if Double Crossed no longer needs the personal data but it is required by you to defend legal claims.

How do you exercise your rights?

We take data protection very seriously and therefore we have
dedicated customer service personnel to handle your requests in relation
to your rights stated above. You can always reach them at contact@doublecrossedlondon.com

Data Protection Officer:

We have appointed a Data Protection Officer to ensure that we
continuously process your personal data in an open, accurate and legal
manner. You can contact our Data Protection Officer by emailing customer
service at contact@doublecrossedlondon.com and write DPO as subject matter.

Right to complain with a supervisory authority:

If you have complaints about the way Double Crossed London processes and
protects your personal data and privacy you have the right, at any time,
to make a complaint to the Data Protection Authority the competent
supervisory authority in your country of residence: the Information
Commissioner's Office.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the
Privacy Notice is always available on our website. We will communicate
any material changes to the Privacy Notice, for example the purpose of
why we use your personal data, the identity of the Controller or your
rights.

 

Privacy Policy

Customer commitment to data protection and privacy.

Protecting pers

Cookies

What is a cookie?

A cookie is a small text file that is downloaded onto your device
such as computer or smartphone when you access our website. When we say
“cookie” we mean cookies and similar online tracing technologies. This
covers any means we use to store information, or access information
stored on your device, including:

first- and third-party cookies,fingerprinting technologies,tracking pixels and plug-ins, including technologies those from third parties other tracing technologies.

We use cookies in order to make our website work, or work more
efficiently, as well as to provide information to us and to any
third-party provider about your past, present and future activities on
the internet, including your website browsing history, clicks and
“likes”.

All cookies have an owner which tells you who the cookie belongs to.
The owner is the domain specified in the cookie. Whenever you visit our
website, we place cookies onto your device for different reasons. Such
cookies are called “first-party” cookies, whereas cookies set by a
different owner such as social media platforms or ad network/ad tech
providers, are called “third-party” cookies.

Below you will find more detailed information about our cookies and the reason for using them.

What types of cookies do we use and why?

We group cookies into four categories.

Strictly Necessary Cookies
These cookies are necessary to maintain
our services and cannot be switched off. They are usually only set in
response to actions made by you, such as creating an account or saving a
wish-list for later. You can set your browser to block or alert you
about these cookies, but that can make some parts of the site not work.
These cookies do not store any personally identifiable information.

Performance Cookies
These cookies allow us to count visits and
traffic so we can collect insights, like which pages are the most
popular and see how visitors move around the site. All information these
cookies collect is aggregated and therefore, anonymous. If you do not
allow these cookies, we will not be able to provide you with a tailored
experience.

Functional Cookies
These cookies enable the website to provide
enhanced functionality and personalisation. They may be set by us or by
third party providers whose services we have added to our pages. If you
do not allow these cookies, then some or all of these services may not
function properly.

Marketing cookies
When you accept marketing cookies, you give us
your consent to place cookies on your device to provide you with
relevant content that fits your interests. These cookies may be set
through our site by our advertising partners or us, to build a profile
of your interests and show you relevant content on our and third-party
sites. To be able to deliver content that fits your interests, we will
use your interactions together with personal information you have
provided to us on our site. To present you with relevant content on
third-party sites, we will share this information and a customer
identifier such as an encrypted email-address or device id with third
parties, such as advertising platforms and social networks. To make the
content as interesting as possible for you, we may link this data across
the different devices you use. If you choose not to accept marketing
cookies, we will not place such cookies on your device, and you may
experience less relevant content from us.

What is the legal ground to use cookies?

The use of strictly necessary cookies relies either on the
contractual arrangement we have with you or our legitimate interest. To
find out more about the specific purpose and legal ground for the use of
cookies, please check out the Privacy Notice on each subject matter.

For the use of other types of cookies such as performance cookies,
functional cookies or marketing cookies we require your prior consent.

Who has access to cookie information?

Information obtained from you through cookies is shared within Double Crossed.
Information obtained from third party cookies is also available to the
third-party provider placing the cookie on our site. We will not share
first-party cookie information with third parties nor sell, swap or
otherwise disclose such information with anyone outside Double Crossed.

How long are cookies stored in your browser or on your device?

Cookies can be stored for varying lengths of time on your browser or device.

Persistent cookies
Persistent cookies (or permanent cookies) will
be stored in one of your browser's subfolders until you delete them
manually or your browser deletes them based on the duration period
contained within the cookie's file. Their duration depends on the date
of expiry written in them.

Session cookies
Session cookies are immediately deleted when you
close your browser. When you restart your browser and go back to the
site that created the cookie, the website will not recognize you.

Other tracing technologies
Information gathered through other tracing technologies such as tags and pixels are saved for 24 months.

How to manage your cookies?

Managing browser settings
You can manage your cookies from your
computer or mobile device using web browser. All commercial web browsers
are featured with cookie management functionality. Please check your
web browser to find out more how to delete or disable cookies etc. You
can easily stop your browser from accepting cookies altogether by
configuring your browser’s cookie settings.

If you choose to disable cookies in your web browser, you will not be able to take advantage of all our features.

Opting-out from social media platforms, ad network/ad tech providers

onal data and your privacy is high importance to Double Crossed London.

Principles

Double Crossed London its commitment to privacy and data protection by embracing the following principles.

We use personal data lawfully, fairly and in a transparent manner.
We collect no more personal data than necessary, and only for a legitimate purpose.
We retain no more data than necessary or for a longer period than needed.
We protect personal data with appropriate security measures.

About this Privacy Notice

This Privacy Notice intends to establish a clear, concise and
transparent communication on the collection, use, processing, storing
etc. of personal data relating to customers of Double Crossed London.

Within the meaning of this Privacy Notice “customer of Double Crossed London” means a former, current and potential customer or user
of a product or service offered by a Double Crossed London affiliate and
brand, a visitor to one of our official websites or stores, a member of a loyalty program or community.

Who is responsible for processing of your personal data?

Double Crossed London is primarily responsible for the processing of
personal data within the scope of this Privacy Notice. Under certain
circumstances the responsibility for data protection and your privacy is
shared with one or several other legal entities, either being an double
Crossed London affiliate or a third party.

Under each specific section of this Privacy Notice you will be
informed about who is responsible for processing your personal data, the
allocation of responsibilities and the modalities for the execution of rights.


Companies register: Double Crossed Ltd
The named Double Crossed
London controller(s) above are throughout this Privacy Notice
individually or collectively referred to as “Double Crossed London”,
“we” or “us”.

 

Who has access to your data?

Your personal data is available and accessible only by those who need
the data to accomplish the intended processing purpose. To the extent
necessary, your personal data may be shared between the companies and
Double Crossed London, with suppliers, sub-contractors and independent
third-parties (acting as processors and sub-processors) carrying out
certain tasks on Double Crossed London's behalf.

What is the legal ground for processing?

Double Crossed London is not allowed to collect, process, use, store
etc. personal data without a valid legal ground. Lawfulness may be
derived from your consent, by contract, statutory obligations or from
our legitimate interest as a business. For each specific purpose of
processing of personal data, we will inform you about which legal ground
that will apply, what rights you are entitled to exercise, whether the
provision of personal data is statutory or required to enter a contract
and whether it is an obligation to provide the personal data and
possible consequences if you choose not to.

What are your rights?

Right to access:
You have the right to request information about
the personal data we hold on you at any time. Please contact Customer
Service and we will provide you with your personal data via e-mail.

Right to portability:
Whenever Double Crossed London processes
your personal data, by automated means based on your consent or based on
an agreement, you have the right to get a copy of your data transferred
to you or to another party. This only includes the personal data you
have submitted to us.

Right to rectification:
You have the right to request
rectification of your personal data if the information is incorrect,
including the right to have incomplete personal data completed.

If you have an account, you can edit your personal data under your account pages.

Right to erasure:
You have the right to erase any personal data
processed by Double Crossed London at any time except for the following
situations:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with Double Crossed London, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest:
You
have the right to object to processing of your personal data that is
based on Double Crossed London’s legitimate interest. Double Crossed
London will not continue to process the personal data unless we can
demonstrate legitimate grounds for the process which overrides your
interest and rights or due to legal claims.

Right to restriction:
You have the right to request that Double
Crossed London restricts the process of your personal data under the
following circumstances:

* if you object to a processing based Double Crossed London’s legitimate interest, Double Crossed London shall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, Double Crossed London must restrict all processing of such data pending the verification of the accuracy of the personal data.
*
if the processing is unlawful you can oppose the erasure of personal
data and instead request the restriction of the use of your personal
data instead
* if Double Crossed London no longer needs the personal data but it is required by you to defend legal claims.

How do you exercise your rights?

We take data protection very seriously and therefore we have
dedicated customer service personnel to handle your requests in relation
to your rights stated above. You can always reach them at contact@double crossedlondon.com

Data Protection Officer:

We have appointed a Data Protection Officer to ensure that we
continuously process your personal data in an open, accurate and legal
manner. You can contact our Data Protection Officer by emailing customer
service at contact@doublecrossedlondon.com and write DPO as subject matter.

Right to complain with a supervisory authority:

If you have complaints about the way Double Crossed London processes
and protects your personal data and privacy you have the right, at any
time, to make a complaint to the Data Protection Authority the competent
supervisory authority in your country of residence: the Information
Commissioner's Office.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the
Privacy Notice is always available on our website. We will communicate
any material changes to the Privacy Notice, for example the purpose of
why we use your personal data, the identity of the Controller or your
rights.

SITE TERMS 

Double Crossed Ltd may revise these terms of use for
its web site at any time without notice. By using this web site you are
agreeing to be bound by the then current version of these Terms and
Conditions of Use.

 

DISCLAIMER

The materials on Double Crossed Ltd's web site are provided "as is". Double Crossed Ltd
makes no warranties, expressed or implied, and hereby disclaims and
negates all other warranties, including without limitation, implied
warranties or conditions of merchantability, fitness for a particular
purpose, or non-infringement of intellectual property or other violation
of rights. Further, Double Crossed Ltd does not warrant or make any
representations concerning the accuracy, likely results, or reliability
of the use of the materials on its Internet web site or
otherwise relating to such materials or on any sites linked to this
site.

 

LINKS

Double Crossed Ltd has not reviewed all of the sites
linked to its Internet web site and is not responsible for the contents
of any such linked site. The inclusion of any link does not imply
endorsement by Double Crossed Ltd of the site. Use of any such linked web site is at the user's own risk.

 

KLARNA

In cooperation with Klarna Bank
AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the
following payment options. Payment is to be made to Klarna:

Pay later

Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.